Contact Center Recruitment
Saville Assessment’s contact center assessments reduce cost per hire, streamline your recruitment process and help you hire the right people in the right functions to deliver the best personalized service, driving customer delight and consistency.
Contact Center Assessments:
Customer Strengths is a 10-minute online questionnaire assessing candidates against the competencies critical to delivering excellent customer service.
- Improve engagement and retention levels using the complimentary environment and culture fit report.
- Maximize your applicant pool with merit listing outputs, streaming candidates to the most suitable roles from one test.
Our Swift Comprehension Aptitude test measures verbal, numerical and error checking capability in one short online test ensuring candidates possess the fundamental skills required to be successful in a contact center role.
The Workplace English Test measures an individual’s understanding and use of the English language for internationally outsourced contact center roles.
Our products are adaptable to your brand and have been designed for user and administrator-friendly reporting, and ease of interpretation. Underpinned by extensive research, our relevant and valid assessments allow you to place the best candidates in the right roles.