Customer Strengths

Customer strengths questionnaire psychometric test

Customer Strengths

Target Group: Customer Staff in Call Centres, Retail, Hospitality, Leisure, Health and Education

Applications

The Customer Strengths questionnaire identifies the potential strengths of an individual against the successful behaviors required for customer oriented roles. It is designed for:

  • Quick and effective volume screening
  • Assessing against cultural and/or values fit

Benefits

  • Accurate prediction of strengths - uses behaviors shown to predict good performance
  • Better placement - identifies where the individual will make the greatest impact
  • Talent pooling - scores can be pooled across different roles
  • Benchmarks candidates against a relevant comparison group

Report

For large applicant numbers, merit lists of candidates’ scores against key requirements can be provided. Scores can also be analyzed for culture and value fit.

Reports show the individual's potential against key requirements.

A superior approach to volume screening of behavioral strengths

Administration

Online administration via our assessment platform Oasys or our Bureau Service.

Completion Time:

  • 10 minutes - Customer Strengths

Requires an accredited Wave user to design and oversee projects. Line managers and recruiters can work with the data without training.

Sample Reports

PDF Icon Sample Environment Fit Report

PDF IconSample Customer Service Report