Most Frequently Asked Questions

Practice & Preparation Advice for Candidates

Frequently Asked Questions


Why is my password not working?

Check that you are copying and pasting it correctly. Have you logged in previously and changed the password from the original numerical one?


I have logged in successfully. Why can't I see my task on the My Tasks page?

Once you've logged in, please select the ‘My Tasks’ tab. In the center of the page you will see a dropdown. Select the option ‘Current Tasks’ and press ‘Switch View’. Your task should then appear.


I started the ability test and pressed the ‘Back’ button / tried to come out of the test. I am getting a message suggesting I contact Support as I need to be reset – What do I do?

Contact support at support.manager@savilleassessment.com. Permission will be required from the test administrator for the project and then your test can be reset. You will be able to complete again from the beginning. No previous responses will be saved.


How can I get my results?

The test results are sent to the trained feedback provider who will contact you to discuss.


I have now downloaded a later version of Flash Player but the test is not downloading. Why?

This has occurred because you did not exit the test before installing the Flash Player. Please contact support.manager@savilleassessment.com for a reset.


Will I receive my report(s)?

Your reports will be sent to the project administrator (qualified user) who can distribute them at their discretion.


I am completing a 360 questionnaire and have marked the ratings the wrong way around. How can I go back to correct?

Please contact support.manager@savilleassessment.com for a reset.


When is the completion deadline for my assessments?

The project manager will have the deadline. However, if you email support.manager@savilleassessment.com with your details, they will be able to find out for you.


Can I log in to Oasys outside of Saville Assessment's working hours?

Yes, however the support team will not be available to help with any difficulties outside of these hours.

Contact Details
+44 (0)20­ 86­19­­ ­9006
support.manager@savilleasssessment.com