Privacy Policy

privacy policy

Privacy Policy


Please read the following Privacy Policy to understand what information you provide us with, how this information is processed and the purposes for which such processing is undertaken by Saville Assessment Ltd, a Towers Watson company, its subsidiaries and holding companies and their subsidiaries, where "subsidiary" and "holding company" have the meanings given in section 1159 of the UK Companies Act 2006, and its agents and sub-contractors from time to time (together "Saville Assessment", "our", "we" or "us").

Saville Assessment Ltd of Claygate House, Littleworth Road, Esher, Surrey, KT10 9FD, UK and its associated companies is a data controller for the purpose of the Data Protection Act 1998 (the "UK Act") with respect to personal data about you that we receive from you and/or from our clients. We may also act as a data processor depending on how we are using the data that we receive from you.

What information about you do we process?

We process information about you which is necessary for the purposes of the provision of psychometric Assessment and reporting services ("Services"), the sale and provision of such Services are governed by our Standard Terms and Conditions. We may provide these Services to you as the person or company that has purchased our Services ("Client") or you may provide responses ("Participate") in any of our psychometric Assessments ("Assessments") as a "Participant" for whom one of our Clients has requested an Assessment.

If you provide any personal information to us through our website or Participate in any Assessment, the information you provide to us will be treated in accordance with this Privacy Policy and the UK Act.

You may give us information about you by filling in forms on our website at ("Website"), by corresponding with us by phone, email or otherwise, or through our psychometric Assessment platform – Oasys – as you may be invited by us or our Client ("Oasys").

You may provide personal information to us when you register to use our Website, use Oasys, complete one of our Assessments, subscribe to our information services, place an order on our site, post in discussion boards, enter a competition, promotion or survey, and when you report a problem with our Website.

Information you give to us when using our Website

The information you give to us when using our Website may include your name, occupation, company for which you work, business address, home address, email address and phone number, financial and credit card information, and biographical information.

With regard to each of your visits to our Website, we may automatically collect the following information:

  • technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • traffic data, location data, weblogs and other communication data, required for our own billing and administration purposes;
  • usage data, such as the source address that the page request is coming from, including your Internet protocol (IP), domain name, date and time of the page request, the referring website (if any) and other parameters in the URL (e.g. search criteria); and
  • information about your visit, including: the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); methods used to browse away from the page; and any phone number used to call our customer service number.

If you contact us, we may keep a record of that correspondence.

Information you give to us when Participating in an Assessment or using Oasys

Clients may provide personal information about you in relation to Assessments in which they would like you to Participate. This information may include a Participant’s name, email address and other contact details. You may also provide such information and/or additional information to us as a Participant.

You may take part in Assessments through our Website, Oasys or in a paper and pencil format as a Participant.

When you Participate in an Assessment or use Oasys we will ask you to provide responses that may constitute personal data. We categorize such data as follows:

  • "Identification Data" which means information such as your name, email address and other contact details;
  • "Assessment Data" which means your responses in Assessments, this may include information such as:
    • motives;
    • talents;
    • aptitudes;
    • competencies;
    • interests; and
    • behavior in the workplace.
  • "Research Data" which means responses to questions about you and which will include information such as:
    • your gender;
    • your age;
    • your cultural background;
    • your qualifications;
    • your work experience; and
    • details regarding your employment, responsibilities and work.

Research Data may include sensitive personal data (as defined in the UK Act). Research Data does not form part of the Assessment and is only used for research purposes (once aggregated and anonymized) in order to monitor our tests and questionnaires for fairness and maintain a high standard of Assessment.

Where an Assessment will ask you to provide Research Data, we will ask for your explicit consent to collect and process such information in a data protection notice and further information is provided at the point at which such information may be provided by you. You will have the opportunity to refuse or omit to provide such Research Data.

Any sensitive personal data shall be processed in accordance with this Privacy Policy and the UK Act and we shall ensure that it is treated securely with regard to its nature.

If you use Oasys and/or Participate in any Assessments, we may ask you to provide Research Data. You do not need to provide all of the Research Data that we ask for; however, we would be grateful if you could complete all the questions as this will help us to monitor our tests and questionnaires for fairness and maintain a high standard of Assessment. Your ability to complete an Assessment will not be affected by your choice not to provide such Research Data, nor will this choice affect your Assessment results.

You must provide Identification Data as this is required in order for us to administer the Assessment, provide the results to the Client who requested that the Assessment is made available to you, and for the purposes set out in the section entitled "For what purposes do we process information about you?"

For what purposes do we process information about you?

We are committed to keeping your personal information confidential and secure. The personal data you supply to us is likely to differ depending upon whether you are a Client or a Participant.

Information you give to us when using our Website or ordering services

We will use information you give to us in the course of providing Services to you as a Client for the following reasons:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and Services that you request from us and billing you for the products and services provided;
  • to provide you with information about further Assessments, reports and services we offer that are similar to those that you have already purchased or enquired about;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Personal information provided by you in relation to each of your visits to our Website will be used:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to better understand Website usage including what areas of our Website users prefer;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer; and
  • as part of our efforts to keep our site safe and secure.

This information is stored in log files and is used for aggregated and statistical reporting.

Information you give to us when Participating in an Assessment or using Oasys

We process Identification Data and Assessment Data provided in relation to your Participation in Assessments for the purpose of providing Services to our Clients. This may include processing this data in order to:

  • identify your Assessment and responses;
  • assess your aptitudes and preferred working styles;
  • produce Assessment reports for our Client who has made this Assessment available to you.

We may process Research Data for research purposes. We research responses to our Assessments in the light of areas such as gender, age and cultural background over the longer term; this is considered best practice and allows us to monitor our Assessments for fairness in use.

The Research Data that we collect goes through the process of aggregation and anonymization. Our research is then based on this anonymized and aggregated group level data only. The Research Data that is personally identifiable to you is not individually disclosed to any Client or any third parties.

If you complete the Assessment in a jurisdiction that prohibits completion of such Research Data you should not complete those details to the extent such law prohibits doing so, though we would be grateful if other details were completed.

We may also process your personal information for the purposes of using and refining Assessment tools, analysis, accounting, billing and audit, credit or other payment card verification, security, administration, enforcing and defending legal rights, systems testing, maintenance and product development, customer relations, performing our obligations to you; our Participants and our Clients whether under contract or otherwise, and to help us in future dealings with you.

The Assessment reports and services we provide to our Clients may be used by them for purposes which may include the selection and development of individuals in an employment or human resources context.

We may also provide a copy of the Assessment Data to our Clients for use by them for their own internal human resource management purposes.

Clients are entitled to use the personal information that we provide to them as part of our Services for their own purposes; however, such Clients are obliged to process such personal information in accordance with their own obligations under the UK Act, other data protection laws (as applicable) and in accordance with our Standard Terms and Conditions. You will have rights with respect to the manner in which our Clients process such personal information provided by us to them.


We do not send marketing communications to Participants who are only registered as Participants; however we may contact you if you have provided us with your contact details and are a Client or prospective Client of our Services.

You may also receive advertising relevant to you on our online advertising networks, in-line with our Cookie Policy.

If you do not wish to receive any marketing communications we may send to you from time to time, please let us know at any time by emailing us at

To whom may we disclose information about you?

Information about you will be disclosed to our Clients in the context of the provision of Services to them in connection with the Assessment(s) in which you have Participated.

To facilitate the Assessment process, information about you may also be passed to other companies within the wider Towers Watson group from time to time and their respective suppliers from time to time which includes providers of:

  • systems to facilitate the service such as email services and enquiry response services;
  • cloud based services;
  • human resource and other Assessment services;
  • web based accounting systems; and
  • professional advisors and auditors.

We may also pass data containing your information but which is not identifiable to you in an anonymized and/or statistically aggregated form to our approved agents as described above, current or future potential Clients or research institutions.

Due to the international nature of internet-based Assessment and training services, we may from time to time appoint third parties to process data containing information about you on our behalf as a data processor, or store such information in, or transfer it to persons located in, countries outside of the European Economic Area ("EEA"). These countries may not have data protection laws equivalent to those which are in force in the EEA to protect your information. Where we transfer your information to such third party data processors and/or third parties outside of the EEA, we shall ensure that they provide sufficient guarantees in respect of the technical and organizational security measures, and take reasonable steps to ensure their compliance with those measures in order to ensure your information is adequately protected in accordance with the UK Act.

We may disclose your personal information to third parties:

  • In the event that we sell any part of our business or assets of our business, in which case we may disclose your personal data to the prospective buyer of the business or assets. We may also disclose your personal data to a vendor of another business or assets that we are acquiring or to a joint venture or merger partner.
  • If our assets are acquired by a third party, personal information held about our Clients and Participants will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use or our applicable Standard Terms and Conditions and other agreements; or to protect our rights, property, or safety or those of our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

From whom do we receive information about you?

We receive information that you submit to us and we may receive information from our Clients who may be your employer or potential employer.

Third Party Contact Details

As part of our Assessment process, we may request or you may volunteer contact details of a third party, for example, someone who can answer questions about your work in order to generate a 360 feedback report. You should inform such third party that you intend to disclose this information and obtain their prior consent to such disclosure.

If we have contacted you as a result of your details being disclosed to us by a Participant in our Assessment process, we confirm that we will use that information and any subsequent information you may submit to us in accordance with this Privacy Policy.

Electronic Communications, Website Usage and Cookies

A cookie is a small information file that is sent to your computer and is stored on your hard drive. Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a better user experience when you use our Website. For detailed information on the cookies we use and the purposes for which we use them please see our Cookie Policy.

The transmission of information via the internet either by or to us can never be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to or from us via our Website or by email. If you use electronic means in order to transfer personal information to us, any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

For how long do we keep information about you?

We will generally keep information about you for as long as is necessary for the purposes (referred to above) for which we process that information. We may however destroy, delete or anonymize any information about you as we consider appropriate from time to time. We will anonymize Assessment Data on a request from the Client that originally ordered the Assessment or after 24 months at our option.

How do you know what information we hold about you?

You are entitled to see the personal information that we hold about you. You may ask us to make any necessary changes to ensure that personal information about you is accurate and kept up to date, this of course does not apply to any of your Assessment Data.

If you would like:

  • any further information about the personal information that we collect, the purposes for which we collect it and how we protect it;
  • to verify information we hold about you; or
  • a copy of the information we hold about you,

then please write to us at: Saville Assessment Limited of Claygate House, Littleworth Road, Esher, Surrey, KT10 9FD, UK, or email us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time. The updated Privacy Policy will be published on our Website and, where appropriate, notified to you by email. You should refer to the Privacy Policy from time to time in order to keep yourself up to date with regard to the way we process your personal information.

Contact Information

If you wish to contact us, please send an email to or write to us at your local Saville Assessment office which you will find on our Website under Contact.

Translations of this Privacy Policy into languages other than English may be provided for information and convenience. For the definitive and binding version, please refer to the English language version which shall prevail in the case of any discrepancies between it and the translated versions.

Last updated: 29 January, 2018.

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