Preparation Guide

Customer Check

This preparation guide helps you prepare for the Customer Check assessment. It provides guidance on how best to approach the test, allowing you to give your best possible performance.

Why are Aptitude Tests used?

Employers often use aptitude tests as part of their procedures for the selection and development of staff. Research has shown that they are powerful predictors of performance at work.

Tests help you to:

  • demonstrate your strengths
  • be assessed fairly on job relevant criteria
  • find out more about your strengths and development needs
  • make future career decisions based on your abilities

Tests help employers to:

  • select people best suited to the demands of the job
  • identify areas where individuals might benefit from further development
  • obtain objective information about people’s abilities


In this assessment you will be presented with four online conversations between customers who have queries and Customer Agents who are helping them. Each conversation will consist of four messages.

You need to select any words that have spelling or grammar mistakes. Be careful of selecting words that do not have mistakes as this will count against your score.

The example below shows a message from a customer that has five words with mistakes selected. When a word is selected the text will change colour. If you wish to unselect a word, select the word again and the text colour will change back.

Example Question

When you have finished selecting all the words with mistakes you can see, move onto the next message by selecting the arrow.

You will have a time limit of 30 seconds to check each message and select all the mistakes you can find.

It is likely to take you approximately 10 minutes to complete the assessment.

Once you start the assessment please do not use the “Back” button in your browser or on your mouse as this will exit the assessment.

If you encounter problems logging back in following a lost connection, please contact [email protected] for assistance.

If you have any special requirements or foresee any difficulty in completing the assessment, it is important that you make these known as soon as possible.

Good luck in your test session. We wish you every success in your career.