Support Engineer

Department: IT

Contract: Full-Time

Salary: £32,000-£40,000 per annum, dependent on experience

Office Location: New Malden, Greater London

Working Arrangement: Office-based

Closing Date: Position is now closed. 

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The Role

We looking for a Support Engineer to provide first and second line support for employees using internal systems and office IT facilities. 

Key Responsiblties

Requirements & Experience

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The Team

The team provides support and IT Infrastructure for all end users in the business. We are using the latest Microsoft technology and team members are encouraged to learn from each other and online to continually develop their skills and knowledge both as the technology evolves and into new areas.

The working environment is relaxed and friendly, including a social club and charity fundraising team.

Working at Saville Assessment

Saville Assessment have been innovating how organizations Hire, Build and Lead their talent since 2004. Our award-winning portfolio of assessment products offer truly unique people insights, helping organizations and their people open the door to their potential. Our mission is to positively impact the world of work with our 4 client commitments.

Client commitments of science, security, service and skill

Our Culture

The happiness and wellbeing of our people is our priority.  Learn about life at Saville Assessment directly from our team.
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Our Commitment to Diversity, Equity & Inclusion and Environmental Social Governance

Saville Assessment is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, protected veteran status or status as an individual with a disability. All qualified applicants will not be discriminated against on the basis of a disability.  

Saville Assessment strives to be a business that is a force for good and benefits our people, communities and the planet. We are currently in the process of achieving B Corp certification.  

The Package

Salary: £32-40k dependent on experience

25 days of annual leave with additional wellbeing day and community volunteering day

Additional half-day leave per year of employment starting from 2nd year of employment* 

Private pension with generous company matching scheme  

Private medical insurance inclusive of dental and optical

First Aid Allowance (must be through the First Aider at Work Scheme )

13 weeks maternity & paternity** leave at full salary and 12 weeks at 50% salary  

Worldwide travel insurance

Cycle-to-work scheme  

*up to a maximum of 30 days,  **After one year of employment. Under a year, entitlement is two weeks statutory 

The Application Process

Saville Assessment are committed to a delivering a fair, inclusive and positive assessment experience. We appreciate the time invested in applying to an opportunity with us and offer feedback to all applicants. For any applicants requiring specific accommodations as part of the process, please make us aware of these at the point of application so we can full support your positive assessment experience.  

Submit your CV and if you meet the requirements for the role you will be invited to complete online behavioural and aptitude assessments taking approximately 25 minutes (guidance and preparation materials provided).

If successful, you will be invited to join a virtual interview on Microsoft Teams with the IT Infrastructure Manager and one or more of the senior IT team.

If progressed, you will be invited to attend an in-person interview at our office in New Malden with the Head of IT Infrastructure and one or more of the senior IT team.

Apply Now

If you are interested in applying, please complete the form below – applications close on Friday 1st March at 23.59. 

If you have any questions about this opportunity or the assessment process please contact us at IT.C[email protected] or on +44(0)20 8619 9000.

Applicants must have the right to work in the UK.

By applying for a role at Saville Assessment you confirm that you have read the Data Protection Policy and understand how your personal data will be used and stored.

SAVILLE ASSESSMENT

APPLICANT PRIVACY NOTICE

Last Update: July 2018

Saville Assessment Ltd (“Saville Assessment,” “We,” or “the Company”) values your trust and is committed to the responsible management, use and protection of personal information. This Applicant Privacy Notice (“Notice”) describes our practices in connection with all the information that we collect through the Careers section (“Careers Site(s)”) of our websites, our Onboarding process for new hires and offline in connection with your consideration or application for a job or internship with Saville Assessment.

YOUR CONSENT

Please read this Notice carefully. If you do not accept this Policy, you will not be able to apply for a position with Saville Assessment. You must not provide personal information if you do not agree with the terms and conditions set out below.

By agreeing to this Notice, you agree that your personal information may be transferred to the United States or any other country where Saville Assessment may conduct business, which may have a different data protection regime than the country in which you reside.

INFORMATION WE COLLECT

Information You Provide

We may collect the following information from you in connection with your application or Talent Network account

  • Name, address, telephone number, e-mail address, and other contact information;
  • Username and password;
  • Work authorization status;
  • CV, résumé, cover letter, previous work experience and education information;
  • Skills;
  • Professional and other work-related licenses, permits and certifications held;
  • Information relating to references;
  • Any other information you elect to provide to us (e.g., employment preferences, willingness to relocate, current salary, desired salary, awards or professional memberships); and
  • Personal information required for background checks and new hire creation after offer acceptance (e.g. National Identifier, Date of Birth, Citizenship, Bank Account Information, and Tax Related Information, Work Authorization Details)

We ask that you avoid submitting sensitive personal information, except where such information is legally required or otherwise appropriately disclosed. We also ask that you not submit trade union membership information.

We may ask for information regarding the ethnic origin, gender, and disability of our applicants for equal opportunity monitoring purposes. If you have a disability and would like to request a reasonable adjustment or accommodation to assist you in the application process, please do so by emailing: [email protected].

To the extent the personal information you provide contains details of your: racial or ethnic origin; political opinions or beliefs; religious beliefs; membership in a trade union or political party; physical or mental health or condition; sexual orientation; commission (or alleged commission) of an offence or related proceedings; job evaluations or educational records, you expressly authorize Saville Assessment to handle such details for the purposes of your job application.

Any information you submit to us in connection with your application must be true, complete and not misleading. Submitting inaccurate, incomplete, or misleading information may lead to a rejection of your application during the application process, offer rescission, or inability to receive or be eligible for future professional opportunities at Saville Assessment, or disciplinary action including immediate termination of employment. In addition, it is your responsibility to ensure that information you submit does not violate any third party’s rights.

If you provide us with personal information of a reference or any other individual as part of your application, it is your responsibility to obtain consent from that individual prior to providing the information to us.

Information from Other Sources

Saville Assessment may obtain information about you from your references or from a background check report in connection with your application, as permitted by applicable law.

We may also collect information about you from your recruitment agency, temporary staffing agency or where applicable, your current employer.

USE OF INFORMATION

The information that you submit to us will be used for Saville Assessment’s global personnel recruitment, management and planning purposes, as permitted by local law, including:

  • To process your application;
  • To assess your capabilities and qualifications for a job;
  • To inform you of future professional opportunities at Saville Assessment;
  • To conduct reference checks;
  • To respond to your inquiries and communicate with you about your application, and to send you information regarding the Careers Site and/or changes to our terms and policies;
  • To comply with or monitor compliance with any applicable law or regulation; and
  • To conduct background checks if we offer you a position.
  • To run analytics on job descriptions and the effectiveness of job postings.
  • To create your Employee Profile with Saville Assessment after offer acceptance.

The information about you may be added to Saville Assessment’s international candidate database and may be used to consider you for opportunities at Saville Assessment and its affiliates other than the one(s) for which you apply. If you do not wish us to do this, please contact [email protected]. If we hire you, personal information we collect in connection with your application may be incorporated into our human resources system and may be used to manage the new-hire process; any such information may become part of your employee file and may be used for other employment related purposes.

Saville Assessment may also use the information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain; and (h) for other legitimate business reasons.

Providing personal information to us is voluntary. However, if you fail to provide sufficient information, Saville Assessment may be unable to consider your employment application or, if you are hired, to process important employment matters, your subsequent promotion, transfer or relocation.

DISCLOSURE OF PERSONAL INFORMATION

Saville Assessment may share personal information with affiliates that are involved in evaluating candidates for a given position. Saville Assessment will remain responsible for personal information that is jointly used with affiliates. We will make the information available to personnel with a business need to know the information, including personnel in the recruiting, human resources and information technology departments, and in the department responsible for the position for which you are applying.

Saville Assessment may share personal information with our third-party service providers who provide services such as hosting and operating the Careers Site, recruiting assistance, background check processing, and similar services.

Saville Assessment also may share personal information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain; and (h) for other legitimate business reasons.

Saville Assessment may transfer information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

DATA RETENTION

We will retain personal information for the period necessary to fulfil the purposes outlined in this Notice unless a longer retention period is required or permitted by law. We may also retain your information in our Talent Network if you opt-in to that program. We may remove personal information from our database, subject to any applicable legal or regulatory obligations. Furthermore, we may delete personal information about you (including your CV/résumé) from our database at any time and without providing any reason. Therefore, please retain your own copy of the personal information provided to us.

PASSIVE INFORMATION COLLECTION: COOKIES AND SIMILAR TECHNOLOGY

We and our service providers may use “cookies” and similar technologies on our website. Please see our Cookie Notice found at https://savassessment.wpengine.com/cookies for more information.

ACCESS AND CORRECTION

You may request access to personal information we collect, or its modification or suppression, where permitted by applicable law. Please contact us at [email protected] or Careers, Saville Assessment Ltd, CI Tower
1st Floor, St George’s Square, New Malden, Surrey, KT3 4HG, UK with any such requests. In your request, please make clear what personal information you would like to access or have changed, whether you would like to have personal information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests with respect to the information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. Please note that certain personal information may be exempt from such access, correction, or suppression rights pursuant to local data protection laws.

SECURITY

We seek to use reasonable organizational, technical and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below.

Do not send sensitive information to us via email. It is your sole responsibility to use the appropriate level of care whenever you communicate with us.

Saville Assessment hereby disclaims, as far as permitted by local laws, any liability for itself and its affiliates and contractors for any personal information we collect in connection with your application that is lost, misused, illegally accessed, disclosed, altered or destroyed or not timely delivered.

LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to other websites. This Notice does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Careers Site links. The inclusion of a link our website does not imply endorsement of the linked site or service by Saville Assessment or our affiliates. We encourage you to read the legal notices posted on those sites, including any privacy policies or notices.

APPLICABLE LAW AND DATA TRANSFER

If we share your personal information with an affiliate located in another country in its capacity as a potential employer, the affiliate will handle your personal information in accordance with this Notice. Any hiring or other employment-related decisions will be made by the hiring affiliate in accordance with the laws of the country where the job will be located.

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Websites you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. We have established safeguards to protect Personal Information that is transferred to other countries, including appropriate contractual protections.

ABOUT CHILDREN

The use of this site is not intended for minors under the age of 18.

CHANGES TO THIS NOTICE

We reserve the right to amend this Notice at any time in order to address future developments of Saville Assessment, or changes in industry or legal trends. We will post the revised Notice on our website. You can determine when the Notice was revised by referring to the “Last Updated” legend on the top of this Notice. Any changes will become effective upon the posting of the revised Notice. By continuing to apply for vacancies following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Notice, in whole or part, you can choose to not continue to use make any applications to Saville Assessment.

CONTACT US

If you have questions or requests, please feel free to contact us at [email protected] or Careers, Saville Assessment Ltd, CI Tower, 1st Floor, St George’s Square, New Malden, Surrey,
KT3 4HG, UK.

 
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