Customer Check
Identify how well individuals will interact with your customers and represent your brand on live web chats.
What is Customer Check?
- This assessment presents candidates with 16 web chat messages, asking them to highlight spelling and gramatical errors.
- The assessment has a short completion time of just 10 minutes.
- Upon completion, candidates receive a report providing their score and tips for how they can improve the quality of their written communication.
- Recruiters receive a single score for each candidate, benchmarked against a large comparison group of other customer service representatives.
When would I use Customer Check?
Customer Check is the ideal assessment for a range of organizations recruiting customer live chat operators who will be expected to:
- Answer real-time customer chat queries
- Ensure exceptional live chat customer service
- Communicate with customers professionally
- Maintain accuracy in communications and follow organizational guidelines
- Meet KPI targets for interaction rates
What Makes Customer Check Unique?
Highly-relevant assessment specifically designed to replicate customer support chats
Compatible with a range of devices including mobiles, tablets and laptops
Quick and engaging with a short 10-minute completion time
How can I start using Customer Check?
Customer Check can be administered via your own Oasys platform, through your own Applicant Tracking System or via the Saville Assessment Bureau Team. Our team will be happy to tell you and set you up with a free trial.
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