Single Customer Aptitudes

Single Customer Aptitude tests

Single Customer Aptitudes

Target Group: Customer Staff in Call Centres, Hospitality, Leisure, Health & Education

A series of three single supervised tests of verbal, numerical and error checking aptitude

Customer Aptitudes has been designed for use with customer interface roles in call centres, hospitality, leisure, health and education.

Each aptitude test is shorter than the industry standard whilst maintaining robust reliability and validity.


Single Customer Verbal Comprehension Aptitude
Supervised Online Version (SA) Hard Copy Version

Customer Verbal Comprehension
Supervised Online (SA) & Hard Copy Versions

Assesses the ability to comprehend written information. The assessment contains a series of passages followed by questions which need to be answered based on the information presented.

Time: 14 mins

No of questions: 28

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Single Customer Numerical Comprehension aptitude
Supervised Online Version (SA) Hard Copy Version

Customer Numerical Comprehension
Supervised Online (SA) & Hard Copy Versions

Assesses the ability to comprehend written information. The assessment contains a series of passages followed by questions which need to be answered based on the information presented.

Time: 14 mins

No of questions: 28

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Single Customer Error Checking Aptitude
Supervised Online Version (SA) Hard Copy Version

Customer Error Checking
Supervised Online (SA) & Hard Copy Versions

Assesses the ability to check the correctness of transposed information. The assessment contains four sets of original and transposed information where transposition errors have to be identified.

Time: 8 mins

No of questions: 28

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